Q1: Are you manufacturer?
A: Yes. We have more than 10 years of manufacturing and exporting experience. We are proud to be the first batch of Chinese manufacturers devoted in large format printers.

Q2: How to buy?
A: Simply contact our sales expert and inform your demands, request for a Proforma Invoice. The order will be shipped after the invoice get paid.

Q3: How can I trust you?
A: Always warmly welcome for visiting our factory. Or have video call. Or arrange any of your friend to come and help you check your goods. Or place order through ****** Trade Assurance Order. Or any other good idea you can feel free to inform. We will do our best to cooperate. We are serious supplier in this industry for long time. You can always rely on us.

Q4: How to send goods to my place?
A: We have regular reliable forwarder agent, can send goods to you by sea, by air, by DHL Express, or if you have agent, we can send to their warehouse in China.
And if you want to combine our products with other items you bought from other supplier, we would also be happy to help.
If you are new for importing, feel free to contact us. We will help check the most suitable transportation method for you.

Q5: How is your warranty?
A: 12 months trouble-free warranty. During warranty period, electric parts are covered with warranty. Users send back defective parts and we send the new one for replacement. Warranty can be up to 3 years if you apply for the warranty extending plan. For more information, please feel free to contact our sales people.

Q6: How is your technical support?
A: We provide 12 months trouble-free warranty and lifetime online support through Whatsapp/ Skype/ Wechat/ Email / Remote Assistant- Teamviewer.
From Monday to Sunday, 9am to 9pm. No need to worry about the technical support due to time difference.
Onsite support also available.